Absolutely! We offer full customization services including choice of diamond, setting style, metal type, and personal engravings to create your perfect ring.

Custom jewelry typically takes 3-6 weeks to complete, depending on the complexity of the design and availability of materials.

We work with 14k and 18k gold (white, yellow, and rose), platinum, and sterling silver to create beautiful, durable jewelry pieces.

Yes, we provide detailed 3D renderings and CAD designs for approval before beginning production of your custom piece.

Customization fees vary based on complexity. Simple modifications may be complimentary, while extensive custom designs have additional charges.

Yes, we can modify our existing designs to better suit your preferences, including changing stone sizes, metal types, or setting styles.

Yes, we offer professional engraving services for personal messages, dates, or symbols to make your jewelry truly unique and meaningful.

Yes, we can create custom settings for your own diamonds. We'll evaluate the stone and recommend the best setting options for your piece.

We work closely with you throughout the process to ensure satisfaction. If needed, we'll make reasonable adjustments to meet your expectations.

Absolutely! We specialize in creating coordinated jewelry sets including engagement rings, wedding bands, earrings, and necklaces with matching designs.

We offer free standard shipping (5-7 business days), expedited shipping (2-3 business days), and overnight shipping for urgent orders.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Contact us for specific details.

All jewelry is carefully packaged in elegant gift boxes with protective padding and shipped via insured, trackable methods for your security.

We offer a 30-day return policy for unworn items in original condition. Custom pieces may have different return terms.

You'll receive a tracking number via email once your order ships. You can track your package on our website or the carrier's tracking page.

All shipments are fully insured. If your package is lost or damaged during transit, we'll work with you to resolve the issue promptly.

Address changes are possible if your order hasn't shipped yet. Contact us immediately to update your shipping information.

Yes, we offer complimentary elegant gift wrapping with ribbon and a personalized gift message for special occasions.

We offer free ring resizing within 30 days of purchase. For other size exchanges, return the item and we'll help you find the perfect fit.

Some countries have restrictions on jewelry imports. We'll inform you of any limitations and help find alternative solutions when possible.

Clean your diamond jewelry with warm soapy water and a soft brush. Rinse thoroughly and dry with a lint-free cloth for optimal brilliance.

We recommend professional cleaning every 6-12 months to maintain your jewelry's beauty and check for any potential issues with settings.

Avoid exposure to harsh chemicals, extreme temperatures, and impact activities. Remove jewelry before swimming, exercising, or household cleaning.

Store jewelry in individual soft pouches or compartments to prevent scratching. Keep in a cool, dry place away from direct sunlight.

While possible, we recommend removing jewelry before sleeping to prevent damage from movement and to maintain the longevity of your pieces.

Contact us immediately if your jewelry is damaged. We offer repair services and can assess whether the damage is covered under warranty.

Yes, we can provide appraisals for insurance purposes and recommend reputable jewelry insurance providers to protect your investment.

Ring spinning can be prevented with proper sizing, ring guards, or sizing beads. We can help you find the best solution for your specific ring.

Tarnishing occurs from exposure to air, moisture, and chemicals. Sterling silver is most susceptible, while gold and platinum are more resistant.

While occasional exposure to water won't harm most jewelry, regular shower exposure to soaps and chemicals can dull the finish over time.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and offer financing options through Affirm and Klarna for qualified purchases.

Yes, we partner with Affirm and Klarna to offer flexible payment plans with competitive rates. Apply at checkout to see your options.

Absolutely. We use SSL encryption and PCI-compliant payment processing to ensure your financial information is completely secure.

We provide a lifetime warranty against manufacturing defects and offer free annual inspections to ensure your jewelry remains in perfect condition.

Our warranty covers manufacturing defects, prong retipping, rhodium plating, and professional cleaning. Normal wear and accidental damage are not covered.

Yes, through our financing partners you can split your purchase into monthly payments with terms ranging from 3 to 36 months.

We strive to offer competitive pricing. Contact us with a comparable quote and we'll do our best to match or beat legitimate competitor prices.

Orders can be cancelled within 24 hours of placement if production hasn't begun. Custom orders may have different cancellation terms.

Yes, we offer trade-in credit for jewelry purchased from us. The trade-in value depends on the current condition and market value of your piece.

No hidden fees. All costs including taxes and shipping are clearly displayed at checkout. What you see is what you pay.